Information Technology Helpdesk

What does the ODU Computer Helpdesk do to help support you while at ODU?

ODU's Computer Helpdesk serves as a single point-of-contact for questions, problem reports, service requests and inquiries from faculty, staff and students regarding computer hardware and software, Internet connectivity and related topics.

The ODU Computer Helpdesk will:

• Assist with connecting to the wireless and Ethernet
• Reset passwords if you have forgotten it or it has expired
• Assist with installing Microsoft Office
• Aid with issues accessing PantherLearn, ODU Online, and Email
• Run virus scans if you suspect that your machine is infected
• Print posters that are 24 inches in width and any length in inches
• Assist with printing from both ODU-owned machines and personal devices

The ODU Computer Helpdesk CANNOT assist with replacing hardware on your devices or reinstalling your device’s operating system.

The ODU Computer Helpdesk supports the following:

• Windows 10/11
• Mac OS X (MacBook Pros and MacBook Airs)
• Android
• iOS (iPhones and iPads)
• Chromebooks

View ODU's network policies and procedures for password requirements, acceptable network usage, laptop usage and email communication while attending ODU.

Visit our FAQ and Help Guides pages to get answers to the Helpdesk's most frequently asked questions, as well as "how-to" documentation for common technical needs like connecting your device to our network, accessing PantherLearn and more!

To reset your password you must first Enroll into the Ohio Dominican University Password Reset utility. If you have done so already, please click the button below to reset or unlock your password.

ODU Password Reset

If you have not enrolled, please contact the ODU Computer Helpdesk.