FAQs

You have questions? We have answers!

Browse answers to our most frequently asked questions below to see if we already have the answers you need.

Should I buy a laptop or a desktop?

  • This is a personal preference. Many students do prefer laptops to desktops because of the flexibility. In addition, if the student needs help with their laptop, they are able to bring it to the Helpdesk window for support.

Does ODU offer any discounts on computers or software?


My name has changed, how do I get my network account to match my new name?

  • You must first update your information with the Registrar's Office before any changes can be made.
    1. We can change your display name and the username/e-mail address will still stay the same. This change can be made without any downtime.
    2. We can recreate your username/e-mail address. We need up to an hour of downtime to complete the change. Please contact us at 614-253-3633 or by email at helpdesk@ohiodominican.edu to submit a name change request.

How can I access my transcripts after I graduated?

  • Six months after graduation your account will be removed. If your account has been removed, you will need to click here to request a copy of your transcript.

How do I connect my Game Console or Computer to the internet via an Ethernet Cable?

  • You should be able to access the internet as soon as the Ethernet cable is connected to your device. If you experience issues with connecting to the Internet, please contact the Helpdesk by calling 614-253-3633 or by email at helpdesk@ohiodominican.edu

Can I check the balance of my Panther Card?

  • Yes, you can check the balance of your account at the register of 40North, Panther Food Court, Go Get Market, and Hamilton Hall as well as stopping by the Business Office.

Are there public computers available?

  • Yes, there are public computers and printing available in the Library.

How do I check my grades?

Will printed earnings statements still be available each pay period or will they only be online?

  • Earnings statements will only be available online via ODU Self-Service.

How far back can I view earnings statements?

  • You will be able to view your earnings statements going back 3 years.

How do I access my earnings statements?

  1. Go to ODU Self-Service
  2. Enter your ODU username and password
  3. Click Sign In
  4. Click Employees
  5. Click Earnings Statements
  6. Click the Earnings Statement that you wish to view

How secure is ODU Self-Service?

  • ODU Self-Service uses a secure connection with authentication and requires an authentic login name and password. Additionally, timed network connections are automatically timed out after 15 minutes. ODU recommends that you maintain a private and secure password. For additional information on passwords, please read the FAQ's for passwords.

What other employee information can I view through ODU Self-Service?

  • ODU Self-Service provides the ability to view your leave plan sumamry, tax information, position history, total compensation statement, and current benefits.

If I have additional questions, who can I ask?

  • If you have questions about your earnings statements, please feel free to contact Human Resources at HR@ohiodominican.edu
  • If you need assistance with accessing ODU Online, please contact the ODU Computer Helpdesk by calling 614-253-3633 or by email at helpdesk@ohiodominican.edu.

How do I submit grades?

  1. Go to ODU Self-Service
  2. Log in with your username and password
  3. Click 'Sign In'
  4. Click 'Faculty'
  5. Select the course that you want to enter grades for
  6. Click 'Grading'
  7. Select 'Final Grade' or 'Midterm 1'
  8. Enter the grades for the course
  9. Click 'Post Grades'

What is ODU Online?

  • ODU Online provides online access to your program evaluation, class schedule, and paying your bill.

What is ODU Self-Service?

  • ODU Self-Service provides online access to registering for classes, viewing the course catalog, grades, applying to graduate, and view your unofficial transcript.

I am trying to log into ODU Online, but it keeps telling me “Username Not Found” or “Incorrect Username or Password”.

  • Please make sure that your are entering your username (without the @ohiodominican.edu) in all lowercase.
  • Please make sure that you are using either Google Chrome or Mozilla Firefox for accessing ODU Online.
  • Please call us at 614-253-3633, email us at helpdesk@ohiodominican.edu, or by submitting a ticket and let us know that you are receiving this error. We will correct the error and contact you when it has been resolved.

I am trying to log into ODU Self-Service, but it keeps telling me “Incorrect Username or Password”.

  • Please make sure that your are entering your username (without the @ohiodominican.edu) in all lowercase.
  • Please make sure that you are using either Google Chrome or Mozilla Firefox for accessing ODU Online.
  • Please call us at 614-253-3633, email us at helpdesk@ohiodominican.edu, or by submitting a ticket and let us know that you are receiving this error. We will correct the error and contact you when it has been resolved.

How do I check my class schedule?

  1. Go to https://oduonline.ohiodominican.edu
  2. Log in
  3. Select 'Students'
  4. Select 'My Class Schedule'
  5. Select which semester you want to view
  6. Click ‘Submit’

How do I get an unofficial transcript?

  1. Go to ODU Self-Service
  2. Enter your ODU Username and password
  3. Click Sign in
  4. On the left-hand side, select the graduation cap
  5. Select ‘Unofficial Transcript’

*For official transcripts, please contact the Registrar's Office

How do I access my overall GPA?

  1. Go to https://oduonline.ohiodominican.edu
  2. Select 'Login' in the top-right hand corner
  3. Enter your ODU username and password
  4. Click 'Submit'
  5. Select 'Students'
  6. Select 'Program Evaluation'
    • Your Overall GPA will be towards the top of the program evaluation

How do I access PantherLearn?

  • Go to https://odu.brightspace.com/d2l/login - you can also find a shortcut to PantherLearn from any page on ohiodominican.edu. Look for PantherLearn under Quicklinks in the global navigation menu of this website.

How do I log into PantherLearn?

  • You will type in your ODU username (without the @ohiodomincian.edu) and password.

I am experiencing issues with logging into PantherLearn.

  • If you were just registered, you will need to wait until the next day to access PantherLearn. If you are a returning student, please contact the Helpdesk by calling 614-253-3633 or by emailing at helpdesk@ohiodominican.edu. If you are still experiencing issues accessing PantherLearn, please contact the Helpdesk.

My course isn’t showing up and it is the first day of class. What do I do?

  • If your course isn’t showing up on the first day of that course, please contact your professor to ensure that the course is open. If your professor does confirm that they have opened it, please contact the Helpdesk by calling at 614-253-3633, by emailing at helpdesk@ohiodominican.edu, or by stopping by.

My professor has emailed saying that the course is open, but I can’t see it in PantherLearn. What do I do?

  • If your course isn’t showing up, please contact your professor to ensure that the course has been opened. If your professor does confirm that they have opened it, please contact the Helpdesk by calling at 614-253-3633, by emailing at helpdesk@ohiodominican.edu, or by stopping by.

How do I submit an assignment?

  • Once you are in the course that you need to submit the assignment in, you will select the Assignments dropdown menu and go to Dropbox. Once you are there, you will click on the assignment that you need to submit. From there, you will click on “Add a file” and you will look for where you saved the file on your computer. Once you have selected it, you will add it to the assignment by clicking Submit.

*Please note: If you are using a Mac, please make sure that your file name does not contain any special characters (!, -, _, etc.) as this will prevent your file from being submitted.

Can I keep the same password forever, or do I have to change it?

  • For security, ODU Network Passwords are good for 120 days at a time. When you log in, using a campus computer, the system will begin reminding you to change your password when you have 15 days or less until expiration. If your password has expired, please call the Helpdesk at (614) 253-3633 to reset your password.

What is my username?

  • Your username is the first seven letters of your last name and then your first initial. If you have a common name, it may include a number. Please contact the Helpdesk at 614-253-3633 to confirm your username.

How often do passwords expire?

  • Passwords expire every 120 days.

What is PaperCut?

  • PaperCut monitors the number of pages printed to public printers on campus. At the beginning of each semester, PaperCut allows you enough credit ($25.00) to print 500 pages. Any page after 500 must be paid for prior to printing. You can add money to your PaperCut account in the Business Office (Erskine 133).

How does PaperCut work?

  • When you log onto a campus computer, PaperCut loads and displays your balance. PaperCut starts with $25.00 and deducts $0.05 cents per black and white sheet and $0.25 per color sheet.

What is the “money” in the PaperCut mean? Do I have to pay $25.00 to print?

  • Each semester your account is given a $25.00 credit.  $0.05 cents are deducted from the total in your PaperCut account per black and white sheet. $0.25 cents are deducted from your PaperCut total per color sheet.

I am printing jobs for my work study position at ODU. Can I have additional funds added to my account to use?

  • Student workers printing for their work study positions should utilize the printing account for their department, which is provided by the Helpdesk by request of the department or supervisor that they are working for.

How do I get a refund?

  • Refunds are given for hardware issues, such as smeared, smudged, crumpled, low toner, or jammed print jobs, as well as cancelled or partial print jobs. You can request a refund using the PaperCut window in the top right corner or by contacting the Helpdesk and your account can be credited for the printing issues.

Can I print from my personal computer / laptop?

  • Yes, you are able to print from your personal device to any copier on campus using Panther_Printing_Mobile. For assistance with adding Panther_Printing_Mobile to your device, please see the Help Guide pertaining to your device or stop by the Helpdesk.

Is there a way to close PaperCut and take it off the screen?

  • No. PaperCut must be on the computer in order for you to print. You can minimize it to the system tray at the bottom right of the screen, but PaperCut must be present and running for printing functions.

What happens if PaperCut does not appear in the upper right-hand corner after I log on?

  • PaperCut may not have properly loaded. You will need to run the shortcut that is labeled "PaperCut" on the computer's desktop. If this does not resolve the problem, please contact the ODU Computer Helpdesk.

What if the printer messes up and I do not receive the jobs I printed?

  • If you send a print job and do not get a printout or the printout has something wrong with it (smeared, smudged, crumpled, low toner, etc), you can request a refund with the Helpdesk and your account can be credited back.

How come my print jobs will not print?

  • Make sure that PaperCut is running in the upper right-hand corner of your screen. If PaperCut is not running, please run the shortcut that is labeled "PaperCut" on the computer's desktop.
  • Make sure you have sufficient funds to complete the print job. You can add additional funds in the Business Office (Erskine 133).
  • Make sure you have confirmed your print job after submitting it. If the problem persists, please contact the ODU Computer Helpdesk.

Does ODU offer double sided (duplex) printing?

  • Yes. Duplex printing is available throughout campus using the copiers in various locations.

What is my H: Drive?

  • The H: Drive is a personal storage space provided to Faculty, Staff and Students to save and back up files.

How do I access my H: drive from off campus?

  • Go to https://webfile.ohiodominican.edu and login using your full ODU email address (username@ohiodominican.edu) and your password. You can also find a shortcut to Webfile from any page on ohiodominican.edu. Look for Webfile under Quicklinks in the global navigation menu of this website.

How do I access my H: drive when I am on a campus computer?

  • Click on the File Explorer on the taskbar. You may need to click on the arrow next to the This PC on the left-hand side. Go to your username$ (H:) and your H: Drive will appear.

What browsers are compatible with Webfile/H: Drive?

  • We recommend using Google Chrome or Mozilla FireFox.

What is Webfile?

  • Webfile allows you to access your network drive H: from any computer with Internet Access. You can download and upload files to it. All data saved on the H: drive is backed up nightly. Using the H: drive is ODU's recommended method.

After changing my password, the H: drive becomes inaccessible.

  • Log off and log back on to update the credentials to access your H: drive.

What is Webmail?

  • Webmail is a way to access your email anywhere, at any time. You can access it by going to https://outlook.com/ohiodominican.edu.
  • You can also find a shortcut to Webmail from any page on ohiodominican.edu. Look for Email under Quicklinks in the global navigation menu of this website.

What do I do if I have too many emails in my mailbox?

  • Begin deleting items from your 'Inbox', 'Deleted Items', and 'Sent' by selecting unwanted emails and right-clicking and deleting, or by pressing the delete key. If you need additional assistance, please stop by the ODU Computer Helpdesk.

What happens to my email account when I graduate?

  • Your email account will be active for 6 months after graduation. The ODU Computer Helpdesk can assist with setting up email forwarding for graduates.

My name has changed, how do I get my network account to match my new name?

  • You must first update your information with the Registrar's Office before any changes can be made.
    1. We can change your display name and the username/e-mail address will still stay the same. This change can be made without any downtime.
    2. We can recreate your username/e-mail address. We need up to an hour of downtime to complete the change. Please contact us at 614-253-3633 or by email at helpdesk@ohiodominican.edu to submit a name change request.

Can I forward my ODU email account to another e-mail address?

  • Yes, visit our Help Guides for detailed instructions using the ODU Email Forwarding Instructions guide.

Where is wireless available on ODU’s campus?

  • Wireless is available in all academic and dorm buildings: Erskine Hall, Spangler Learning Center, Wehrle Hall, Battelle Hall, St. Albert Hall, Lynam Hall, Aquinas Hall, Siena Hall, Peace Hall, Griffin Student Center, and Alumni Hall.

How do I login into ODU's Wireless, PantherNet?

  • You can find setup instructions in our Help Guides. There are instructions for each device that you may have, such as a Mac device or an iPhone. Then, you will use your ODU username and password to log in. If you need assistance with connecting to PantherNet, please stop by the ODU Computer Helpdesk.

Can I use my phone or tablet on PantherNet?

  • Yes, PantherNet can be used on devices that support WiFi. Example of devices that work are iPhone, iPad, Android phones, etc. You can find setup instructions in our Help Guides. Please visit the ODU Computer Helpdesk for assistance with connecting your device to PantherNet.